Family Pet Hospital is an established, fast-paced, state-of-the-art facility looking for exceptional people who are excited to contribute to the well-being of pets and are passionate about preventative pet care.

Our mission is to provide quality medical care for pets at an affordable cost, along with exceptional client service. Team members have a great opportunity to learn, grow, and advance in their careers.

We believe in cross-training our associates so they feel comfortable and confident working at the front desk, as well as in treatment, surgery, and exam rooms.

Vet Assist/Vet Tech/LVT/CVT/Lead Vet Tech:

We are looking for a personable, highly professional service expert to join our team and help us deliver our mission to our clients and their pets. The ideal candidate will have a can-do attitude, strong multitasking abilities, excellent communication skills, organizational skills, problem-solving skills, client service skills, flexibility, the ability to work weekends, and the ability to handle stress in a fast-paced environment.

General Requirements:

• Ability to work at a computer for extended periods of time.
• Ability to feel confident and comfortable around pets, including dogs, cats, birds, pocket pets, and other animals.
• Willingness to work non-traditional hours, including weekends, evenings, and holidays.
• Sufficient mobility to perform duties throughout the hospital.
• Ability to walk, stand, crouch, stoop, climb, kneel, and lift, carry, or move up to 50 lbs.
• Comfort working in an environment where staff are routinely exposed to a variety of pets that may bite or scratch. Staff may also occasionally be exposed to anesthesia, radiation, biological hazards, medications, and controlled substances.
• Must be at least 18 years old to perform duties involving X-rays and exposure to radioactive substances.
• High school diploma preferred; associate or college degree is a plus.
• Experience working with pets in a clinical setting is preferred, but not required.

Client Service Representative (CSR):

At Family Pet Hospital, the Client Service Representative (CSR) sets the tone for the practice by helping build and maintain each client’s trust and confidence in our team. The CSR combines excellent customer service skills with strong communication and relationship-building abilities to create a positive experience for our clients and their pets.

A successful CSR candidate will share Family Pet Hospital’s commitment to delivering the highest quality patient care with exceptional client service. The ideal candidate will bring a positive attitude, enthusiasm, professionalism, and a willingness to support both clients and team members.

General Requirements:

• Excellent listening and communication skills.
• Compassion for pets and people, as well as awareness and understanding of others’ reactions.
• Proven decision-making skills and the ability to choose the most appropriate course of action.
• Ability to integrate new information into problem-solving.
• Proficiency in Microsoft Office.
• Willingness to work non-traditional hours, including evenings, weekends, and holidays.
• Ability to lift up to 50 lbs. and work around hazards associated with pets, including allergies, contagious diseases, noise, odors, bites, scratches, and animal waste.
• Ability to assist outgoing clients by providing all necessary instructions, information, and invoices; dispensing prescription items per the veterinarian’s instructions; selling retail products; and scheduling future appointments.
• Ability to perform other job duties as assigned.

Veterinary Assistant

In this position, you will utilize your superior technician and client service skills to their fullest—delivering the highest quality preventative and medical pet care.

You will help the veterinarian by performing the following duties:

• Preparing the exam rooms/treatment area with necessary medical items and supplies.
• Providing client education regarding preventive care, and helping the veterinarian in treatment and surgeries.
• Holding or restraining pets during physical exam, treatment, or vaccination.
• Bathing and dipping pets when necessary to treat pets with skin diseases.
• Running in‐house laboratory tests.
• Monitoring hospitalized pets, ensuring the comfort of hospitalized patients by walking, feeding, and cleaning cages and pets.
• Cleaning the surgical suite and instruments and sterilizing/autoclaving surgical equipment.
• Ensuring cleanliness of the hospital including but not limited to housekeeping such as laundry, mopping, cage cleaning, trash collection, and removal according to the hospital policies.
• Other job duties as assigned.

Compensation/benefits: Commensurates with education, training, and experience.

Veterinary Technician/LVT/CVT/Equivalents

In this position, you will utilize your superior technician and client service skills to their fullest—delivering the highest quality preventative and medical pet care.

You will help the veterinarian by performing the following duties:

• Preparing the exam rooms/treatment area with necessary medical items and supplies.
• Providing client education regarding preventive care, and helping veterinarian in treatment and surgeries.
• Holding or restraining pets during physical exam, treatment, or vaccination.
• Bathing and dipping pets when necessary to treat pets with skin diseases.
• Running in‐house laboratory tests.
• Monitoring hospitalized pets, ensuring the comfort of hospitalized patients by walking, feeding, and cleaning cages and pet.
• Cleaning the surgical suite and instruments and sterilizing/autoclaving surgical equipment.
• Ensuring cleanliness of the hospital including but not limited to housekeeping such as laundry, mopping, cage cleaning, trash collection, and removal according to the hospital policies.
• Applicant’s skill in following areas would be a plus: blood drawing, catheter placement, radiology, anesthesia, surgery, dentistry, pharmacy and nursing care.
• For CVT, LVT or equivalent with or without experience as a Veterinary Technician would be an added advantage.
• Other job duties as assigned.

Compensation/benefits: Commensurates with education, training, and experience.

Client Service Representative(CSR)

The Client Service Representative plays a key role in the hospital’s success, as his/her immediate interaction with customers, repeat visits, and satisfaction. While this position does not have any clinical duties, we encourage CSRs to be cross-trained to be very effective, as CSRs will work hand-in-hand with Veterinarians and Veterinary Technicians. The CSR is responsible for:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Educating clients about pet health needs and hospital services.
• Assist incoming clients by completing the required documentation, entering all pet information and history into the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times.

Experience, Education, Training

• Must be at least 18 years old.
• High School Diploma preferred, associate/college diplomas would be a huge plus.
• One year experience in the following professional background is preferred.
• Veterinary, medical & healthcare fields, retail, hospitality, restaurant service, sales, management, administrative assisting, and call centers. These positions all share a common passion….the satisfaction that comes from providing an outstanding client experience.

Compensation/benefits: Commensurate with education, training and experience.

We offer a generous compensation package:

• Competitive salaries
• PTO/sick/personal days
• Differential pay on weekends
• Health insurance (medical, dental) for you and your dependents
• Retirement plans
• Generous employee discount
• Discounted Saving Plans enrollment for your pets
• Flexible scheduling

We always seek experienced candidates who believe in our practice, philosophy, and values. Let’s take a look at your application and resume!