APPOINTMENT – Existing Clients & Pets
REGISTRATION OF NEW PETS – New / Existing / Returning Clients
Things you need to know
Check the appropriate button below, it will help you organize your upcoming appointment with us and save your valuable time.
Do I have to have an appointment?
It is preferred. We do take walk-ins, but patients with already scheduled appointments and/or emergencies will be seen first.
How do I cancel my appointment?
If you need to change or cancel your appointment, please call our office to speak with a staff member. We ask that you notify us at least 24 hours in advance for cancellations. For anesthetic/surgical procedures at least 48 hours advance notice is required to avoid surgery/anesthesia cancelation fee.
How do I bring my pet in the hospital?
For your pet’s protection and the protection of other pets, all dogs must be leashed and properly controlled while in the waiting area or exam rooms. All cats must be presented in an appropriate cat carrier.
What forms of payment do you accept?
We require full payment at the time services are rendered. For your convenience, we accept cash, check, Visa, MasterCard, Debit, and Care Credit.
Can I return products?
Products that have left our facility cannot be returned. However, according to manufacturer guarantee, opened bags of dog and cat food may be returned or exchanged.
Do you offer discounts for bringing multiple pets to your hospital?
Do you offer a Senior Citizen discount?
Yes, our Senior Citizen Discount applies to all pet owners over the age of 62 and is applicable to all professional services provided.
Do you offer a Military discount?
Yes, our Military Discount applies to all pet owners who are current or past Armed forces employees. This discount is applicable to all professional services provided.
How do I request prescription refills for medicine(s) or veterinary diet(s)? Request online now!
Please give us at least 24 hours’ notice when refills are needed. We do not recommend purchasing your pet’s medications from unknown online pharmacies. Please talk with us first before purchasing your pet’s medications from another source. You will find our in-house pharmacy prices are very competitive with online pharmacies. Please be aware that your pet is required by law to be examined at least once in six months to continue to refill medications. Some medicines may require regular blood monitoring.
Requested Prescription Refill(s)
In case of Emergency
What do I do if my pet is having an emergency?
If your pet is having an emergency during our hospital hours, please call our hospital and bring her in. For emergencies during after hours, please contact one of After Hour Care facilities close to you.
What do I do if my pet is having an after hour emergency?
For emergencies during after hours, please contact one of After Hour Care facilities close to you.
Animal ER Belair
Harford ER Belair
Pet + ER Towson
Falls Road ER
What exotic/pocket pet you see at your hospital?
We do see rabbits, ferrets, hamsters, guinea pigs, birds, chinchillas, and much more.